In a single session, each interaction is treated as a stand-alone counselling session where we work with the caller on the issue that is of greatest concern to them. Our counsellors work with clients to help them recognise their skills and inner resources which can enable them to find a solution themselves.

At the beginning of each single session, clients are assessed as to what their level of risk may be. The outcome of this assessment might mean that additional or alternative support may be required.

These may include:

• Clients who have a low risk may only need to be supported via one of our  single sessions

• Clients who have a medium / low risk may be referred to  Familes multi-session counselling program

• Clients at immediate risk may be supported by our intervention process.